Fair Practices Code

Raghubar Automobile & General Finance Company Private Limited is committed to conducting its business in a fair, transparent, ethical, and customer-friendly manner. This Fair Practices Code (“FPC”) has been adopted to ensure that all customers are treated fairly during the loan application, sanction, disbursement, servicing, and recovery process.

The Company shall comply with all applicable laws, regulatory guidelines, and industry best practices.

The objectives of this Code are:

• To promote fair and transparent dealings with customers.
• To ensure ethical business practices.
• To provide customers with complete and accurate information.
• To strengthen customer confidence in the Company’s operations.
• To establish a fair grievance redressal mechanism.

• All loan application forms shall clearly mention the required documents and eligibility criteria.
• Customers shall be informed about applicable interest rates, processing fees, penalties, and other charges.
• The Company shall acknowledge receipt of loan applications.
• The processing timeline shall be communicated to the customer.

• Loan applications shall be evaluated based on the Company’s internal credit policies and customer eligibility.
• Customers shall receive sanction or rejection communication within a reasonable period.
• The sanction letter shall contain details including:

• Loan Amount
• Interest Rate
• Repayment Schedule
• EMI Details
• Charges and Penalties
• Terms and Conditions

• Loan disbursement shall be made only after execution of required agreements and verification procedures.
• Customers shall receive complete information regarding repayment obligations before disbursement.
• Any change in terms and conditions shall be communicated in advance.

• Interest rates and charges shall be transparent and disclosed clearly to customers.
• The Company shall adopt a non-discriminatory approach while determining interest rates.
• Any revision in charges or interest rates shall be informed to customers appropriately.

• Customer information shall be kept confidential and used only for authorized business purposes.
• Information shall not be disclosed to unauthorized persons except as required by law or with customer consent.

The Company has established a grievance redressal system to address customer complaints efficiently. Customers may contact:

The Company shall make every effort to resolve complaints within a reasonable period.

See the complete three-level Grievance Redressal Procedure

The Company shall not discriminate against customers on the basis of religion, caste, gender, marital status, or any other unlawful factor.

This Fair Practices Code may be reviewed and updated periodically in accordance with applicable laws, business requirements, and regulatory guidelines.

By applying for or availing services from Raghubar Automobile & General Finance Company Private Limited, customers acknowledge and accept the terms of this Fair Practices Code.